Track Your Order

There are two automated emails per order, and the second one contains the tracking number.

Following your parcel

1. The A Charlie's Home dispatch email carries the carrier name and tracking reference.
2. Track through the carrier directly; their page updates as the parcel is scanned.
3. A number with no result has usually not been scanned yet. Allow a working day.

If you have no tracking email

Filters catch these often, so check spam first. If it is not there, email [email protected] with the name and postcode on the order.

If tracking has not moved for several days

If nothing has moved for several days, [email protected] will open a carrier case on your behalf.